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Waverly House and Home

Owner: Brent Girard

Business Address: 209 Wateree Ave Columbia, SC 29205

Phone: 1-803-230-6198

Email: brent@waverlyhouseandhome.com

Effective Date: August 13, 2026

Waverly House and Home respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared, and your rights regarding your information. It also describes our practices regarding SMS/text messaging.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote, schedule or book a cleaning service, communicate with us, or otherwise use our services.

The information we may collect includes:

Contact Information:

Your name, email address, phone number, and physical address.

Service and Property Information:

Information necessary to provide cleaning and home services, including your service address, entry instructions, gate or alarm codes, key or lockbox locations, household pet instructions, scheduling preferences, and other household information you voluntarily provide that is reasonably necessary for us to perform the requested services.

Billing and Payment Information:

Payment information necessary to process payments for our services. Payment card numbers, banking information, and similar financial information may be processed through secure third-party payment processors. Waverly House and Home does not use this information for purposes unrelated to providing or administering our services.

Communications:

Information you provide when communicating with us by telephone, email, text message, website inquiry, scheduling system, or other means.

2. How We Use Your Information

We use personal information to operate Waverly House and Home and provide professional cleaning and related home services safely and efficiently.

We may use your information to:

Respond to inquiries and requests for quotes.
Schedule, confirm, and manage cleaning appointments.
Communicate about upcoming services.
Notify you of scheduling changes, cancellations, delays, or other service-related information.
Access your property when necessary to perform an authorized service.
Provide estimates, invoices, receipts, and other account information.
Process payments.
Respond to customer service questions and requests.
Maintain appropriate business, tax, and accounting records.
Protect our clients, business, and property from fraud, misuse, or security threats.
Comply with applicable legal requirements.

3. SMS/Text Messaging

If you provide your mobile telephone number and consent to receive text messages from Waverly House and Home, we may send you SMS/text messages related to our services.

These messages may include appointment confirmations, appointment reminders, scheduling updates, service notifications, estimates, invoices, payment-related reminders, responses to customer inquiries, and other communications related to your relationship with Waverly House and Home.

Message frequency varies depending on your scheduled services and communications with us.

Message and data rates may apply depending on your wireless carrier and mobile plan.

Consent to receive text messages is not a condition of purchasing our services.

SMS Consent and Information Sharing

Waverly House and Home does not sell or rent your personal information.

Mobile information, including phone numbers and SMS opt-in consent data, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We may use service providers that assist us in delivering text messages and operating our business, including scheduling, customer-management, and communications platforms. Information is disclosed to these providers only as reasonably necessary for them to provide services on our behalf.

SMS opt-in consent information will not be shared with third parties for purposes unrelated to providing the messaging services you have requested.

4. Opting Out of Text Messages

You may opt out of receiving text messages from Waverly House and Home at any time by replying STOP to a text message from us.

After you send STOP, you may receive a confirmation that you have been unsubscribed. We will then stop sending SMS messages to that number unless you subsequently request or consent to receiving messages again.

For assistance with text messaging, reply HELP or contact us at:

Phone: 1-803-230-6198

Email: brent@waverlyhouseandhome.com

Opting out of SMS communications does not prevent us from communicating with you through other methods when appropriate, such as email or telephone.

5. How We Share Information

Waverly House and Home does not sell or rent your personal information.

Because we use third-party technology and services to operate our business, we may disclose information to trusted service providers when reasonably necessary to provide services to you or administer our business. These may include scheduling and customer-management software, communications providers, payment processors, accounting services, and other essential business service providers.

These providers may receive only the information reasonably necessary to perform their services on our behalf.

We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, property, customers, or safety.

As stated above, mobile information and SMS opt-in consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain our relationship with you, fulfill the purposes described in this Privacy Policy, and comply with applicable legal, tax, financial, and accounting requirements.

When personal information is no longer reasonably required, we may securely delete or dispose of it, subject to applicable legal and recordkeeping requirements.

7. Security Practices

We take reasonable precautions to protect the personal information entrusted to us.

Because some information provided to Waverly House and Home may relate to access to a client's residence, we take particular care with property access information. Entry instructions, alarm codes, gate combinations, lockbox information, and similar sensitive property information are maintained using password-protected or otherwise secured systems and are not intentionally kept in unsecured plain-text physical records.

We also use reasonable administrative and technical safeguards designed to prevent unauthorized access, disclosure, alteration, or misuse of personal information.

No electronic storage or transmission system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we maintain.

8. Your Privacy Rights and Choices

You may contact Waverly House and Home to:

Request information about the personal information we maintain about you.
Request correction of inaccurate or outdated information.
Update your contact information.
Request deletion of personal information from our active records, subject to applicable legal and business recordkeeping requirements.
Withdraw your consent to receive SMS/text messages.

We will make reasonable efforts to honor valid requests in accordance with applicable law.

9. Third-Party Services

We may use third-party platforms and service providers to help manage scheduling, customer communications, payments, and other business functions.

These third parties may have their own privacy policies governing their collection and processing of information. Waverly House and Home encourages customers to review the privacy policies of third-party services when appropriate.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

When changes are made, we may update the effective date shown at the beginning of this Privacy Policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with SMS communications, please contact:

Waverly House and Home

Owner: Brent Girard

Address: 209 Wateree Ave Columbia, SC 29205

Phone: 1-803-230-6198

Email: brent@waverlyhouseandhome.com

For SMS assistance, reply HELP. To opt out of SMS messages, reply STOP.

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